Privacy Policy

Therapy with Nela - Privacy Policy

Contact Details

Name: Nela Ryniewicz

Phone Number: 07543215272

E-mail: therapywithnela@gmail.com

Introduction

1. Who We Are

Therapy with Nela (“we”, “our”, “us”) is a private psychotherapy practice based in Preston, UK.

Email: [your email]
Phone: [your phone number]
We are registered with The Information Commissioner’s Office (“ICO”) under registration number ZC090140
We are registered with the BACP and committed to protecting your privacy

Protecting your privacy and maintaining confidentiality are central to our work. We deeply value the trust you place in us when sharing your personal information. This privacy policy explains how we collect, use, safeguard, and, where necessary, share personal data, whether obtained through our website, online forms, email, phone, or other channels.

This policy applies to personal data provided by our clients, prospective clients, and any third-party suppliers whose information we process. In this policy, “you” refers to any individual whose personal data we hold or manage.

We provide counselling, psychotherapy, training, and supervision. If you receive any of these services, a separate, service-specific privacy notice will also apply. While we do not process personal data on a large scale, we do collect and use personal information as necessary to deliver our services.

This policy is governed by the EU General Data Protection Regulation (GDPR), UK GDPR, the Data Protection Act 2018, and other relevant data protection and privacy legislation.

2. What Information do we Collect?

When you use our website or submit a lead form, we may collect:

Personal Identifiers: Information such as your name, address, phone number, and email address, which we use to deliver services to you.

Professional Identifiers: Details including your job title, role, and country of residence, which we utilise to provide services.

Financial Information: Data such as credit or debit card details, used to process payments for services rendered.

Supplier Information: Contact details provided by suppliers, which we use to procure goods and services.

Contact Information: Information including name, email address, and phone number, which we use to communicate, market, and promote our services.

We handle this information based on our legitimate interest in communicating with individuals who are interested in our services, delivering those services, and continuously improving them, provided that you have given your consent to receive such communications where required.

How We Collect Personal Information and Why We Hold It?

Most of the personal information we process is provided directly by you, typically for one of the following purposes:

Subscribing to our mailing list
Becoming a client of Therapy with Nela
Making an enquiry through our website, email, phone, or via a directory listing, such as the Counselling Directory

The information you provide is used to:

Send you updates and communications from our mailing list
Respond to your enquiries or requests for information
Deliver counselling or therapy services to you
Make referrals to other healthcare professionals if necessary
Procure services or supplies from you, where relevant

Data Retention

Our policy is to delete or securely destroy personal data in line with the following retention periods:

Client and User Information
We retain information for both registered and non-registered users for up to 7 years from the date it was collected, or from the date you cease to be a registered user, whichever is later.

Supplier Information
We retain supplier information for 7 years following the termination of our agreement with the supplier.

Marketing and Subscription Records
For individuals who have not received services from us and have not provided other information, we retain records for up to 3 years from the date of last interaction.

We regularly review the data we hold to ensure it remains accurate and relevant. If any information is outdated or unnecessary, we take appropriate steps to correct or securely delete it.

How We Store Your Personal Information

We take all reasonable steps to ensure that the personal information you provide is stored securely and protected against unlawful access, loss, or damage. Measures we use may include:

Protecting our servers with software firewalls
Storing data in secure, controlled locations
Encrypting all stored data using industry-standard methods
Securely deleting or disposing of information when no longer needed
Regularly backing up and encrypting data

Sharing Your Information

We do not share your personal information with third parties except in the following situations:

When transferring data to our service providers, processors, or sub-processors (e.g., Zanda) to support our services
If required by law, regulators, or lawful authorities
With our affiliated companies, where necessary
To enforce agreements, terms, or protect against fraud or other crimes
When subcontracting services, where information is needed to provide those services

Whenever we share your information, we take reasonable steps to ensure your privacy is protected and that third parties comply with the same standards outlined in this policy.

Your Data Protection Rights

Under data protection law, you have the following rights:

Right of Access: Request copies of the personal information we hold about you
Right to Rectification: Ask us to correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restrict Processing: Ask us to limit the use of your personal data in specific cases
Right to Object: Object to the processing of your personal data in certain situations
Right to Data Portability: Request that we transfer your personal data to another organisation or directly to you

Exercising your rights is free of charge. We will respond to your request within one month.

To make a request or ask questions about your data, please contact us at: therapywithnela@gmail.com

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at therapywithnela@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk